Install issues
Cover cask not found, unsigned/quarantined app behavior, OS version requirements, and appcast update questions.
Launch View
Support
The support view gives users a practical path for diagnostics, known issues, and contact.
Contact, diagnostics, known issues, and release/debug info are findable from site and app.
Launch Surface
Support starts with useful diagnostics.
The support surface should answer the first install questions without sending the user into a repo hunt.
Diagnostics
Link users toward release/debug info and known launch-gate state.
Known issue
Keep the Hello World color-contrast waiver and localization posture discoverable.
Great Artists Steal
Borrow the trust packet, not the costume.
Make every product, procurement, proof, legal, support, status, and release surface visible before launch.
Surface
Make Support visible from the public site and the native app before a reviewer has to ask.
Source
Back the view with support policy plus diagnostics contract, then project the same record into site and app.
Requirement
Contact, diagnostics, known issues, and release/debug info are findable from site and app.
Launch Packet
Every buyer question gets a visible surface.
Vapor Wares launch views are shared records projected into the public site and native app. The site is not allowed to know more than the app, and the app is not allowed to hide launch trust state.
Home
Pass Desk
partial
Product catalog
Catalog
partial
App detail
Ware detail
partial
Feature pages
Feature inspector
partial
Pricing
Plan and use-event inspector
partial
Docs
Documentation links
partial
Changelog
Release history
partial
Customers
Curators and collaborators
partial
Security
Trust settings
partial
Status
System status
partial
Terms
Settings legal pane
partial
Privacy
Settings privacy pane
partial
Imprint
Publisher identity pane
partial
Support
Help and diagnostics
partial